Shipping, Return, and Refund Policy

1. Shipping Policy

At Pellotties, we are committed to providing you with a reliable and fast shipping experience. All our products are shipped from our warehouse in France.

Delivery Time: Our delivery times vary between 5 and 15 business days, depending on your location. Shipping is free for all orders, regardless of the destination country.

Shipping Method: Orders are shipped as soon as possible after payment confirmation. You will receive a confirmation email with a tracking number as soon as your order is shipped.

2. Return Policy

We want you to be completely satisfied with your purchase.

If for any reason you are not satisfied, you can return your product within 45 days of receipt.

Return Conditions:

• The product must be unused and in its original packaging.
• The return request must be made via our contact form.
• Returns are free under these conditions.

3. Refund Policy

Refunds are only possible in the following cases:

• Product damaged or broken upon receipt.
• Order error (product different from the one ordered).

Refund Conditions:

• You must provide proof (photos or videos) within 7 days of receiving the product.
• Refunds will be issued via the same payment method used for the purchase.

We are committed to processing your refund request as quickly as possible after verifying the supporting documents.

4. Contact

For any questions regarding our delivery, return, or refund policy, please do not hesitate to contact us at the following address: info@pellotties.com or by phone at 04 80 95 98 35.