General Terms and Conditions of Sale

Last updated: [Date]

1. Store Overview

The Pellotties online store is managed by Léo R. under the status of a sole trader (Auto Entrepreneur – AE), registered under SIREN number 838 041 341 00028. Our address is 15, IMPASSE DES EPINGUY, 74100 VETRAZ-MONTHOUX, France. You can contact us by email at info@pellotties.com or by phone at +33 4 80 95 98 35.

2. Ordering Procedure

To place an order, the customer must visit the website pellotties.com, select the desired products, and follow the instructions to complete their order. All orders are subject to product availability.

3. Payment

Orders can be paid for by credit card, via Stripe or Klarna. All transactions are secure, and payment information is processed in accordance with current security standards.

4. Delivery

Delivery is free to all countries.

Delivery times vary between 5 and 15 business days from order confirmation. Risks related to delivery are transferred to the customer as soon as the product is handed over to the carrier.

5. Right of Withdrawal

In accordance with Article L221-18 of the French Consumer Code, the customer has 14 days from receipt of the products to exercise their right of withdrawal without having to provide any justification or pay any penalties. To exercise this right, the customer must notify Pellotties of their decision by email to info@pellotties.com.

6. Guarantees

All products sold on our website are covered by the legal guarantee of conformity and the guarantee against hidden defects, in accordance with Articles L217-4 et seq. of the French Consumer Code.

7. Liability

Pellotties shall not be held liable for any direct or indirect damages resulting from the use of, or inability to use, the products sold on the website, except in cases of gross negligence or willful misconduct on its part.

8. Customer Service

For any questions or complaints, Pellotties customer service is available by email at info@pellotties.com or by phone at +33 4 80 95 98 35. We are committed to responding as quickly as possible.

9. Applicable Law

These General Terms and Conditions of Sale are governed by French law. In the event of a dispute, the French courts shall have exclusive jurisdiction.

10. Dispute Resolution

In the event of a dispute, we encourage you to contact us first to find an amicable solution. If no solution is found, the customer may resort to a consumer mediator within one year of the initial complaint.

By placing an order on our website, you unconditionally accept these General Terms and Conditions of Sale.